Island knowledge, national expertise
We believe that corporate responsibility revolves around the understanding of the impact our business has on the environment, the welfare of individuals, the community and the sustainability of the worlds resources. Running a business in the local community goes beyond making profits and acquiring wealth and we therefore acknowledge our obligation to consider the wider interests of our clients, employees and the community in which we function. It is about taking responsibility for the impact of our business on all those who are affected by it.
Our policy coordinates all the activities going on in our firm that benefit our clients, our people, our suppliers, the local community and the wider world. It is a policy that underlies everything that we do.
Why is it important?
As a business we recognise that we have an impact on the world around us. The way we do business dictates the footprint we leave behind. In particular, we can play a part in addressing the issues of global warming and sustainable development by reducing the environmental impact of our activities. These issues require practical action by us all.
• To always act in an ethical manner
• To continually improve the overall service we offer to clients
• To create a positive working environment for our people
• To find ways of back to the local community
• To minimise our impact on the environment
• We are pleased to offer work experience to local schools and colleges
• We regularly sponsor local events and local charities
• We take part in free advice clinics in various locations
We collect evidence from clients about our services through client service questionnaires, third party feedback and social media. Any feedback we receive is taken seriously. We take the resolution of complaints very seriously and we are proud of our record in dealing with them.
The Health & Safety of our staff is given the highest priority and is monitored by regular reviews. We encourage staff to share their views either via team meetings or a suggestion box on our intranet. We Keep staff updated on any changes with the firm as and when they happen via internal e-shots and intranet news posts . We have introduced family friendly and flexible policies wherever possible.
• We consider the environment – recycling of confidential waste, cardboard, toners etc.
• Paper usage – we are aiming to reduce paper usage by promoting a clear policy as to whether, when or how any documents we produce need to be printed
• Recycling of furniture – no item of furniture is sent to landfill if possible. Surplus items are first offered to local schools. In relation to faulty items we donate them where possible to charitable organisations that refurbish them to be re-used.
We will treat our suppliers fairly and ethically and wherever possible we will source goods and services locally
"Thank you for the wonderful advice your firm gave us. We will have no hesitation in contacting you should we need any help in the future."
— Client, Isle of Wight
"Thank-you again - you really have been amazing and so helpful and I’m extremely grateful."
"Claudia -Thank you again for all that you’ve done for us over the past year. You have been very easy to engage with and always so responsive."
"Parisa - Thank you so much for all that you have done for me, your kindness and patience have made my claim so much easier and explaining everything to me has helped so much. Thank you again."
— Client, Isle of Wight
"Thank you for the wonderful advice Claudia gave us. We will have no hesitation in contacting you should we need any help in the future."
"The service I received was second to none. I will of course happily recommend you to others."
"Thank you to Parisa, who phoned me this morning. She was absolutely brilliant, provided crystal clear advice and put my mind at rest. For months I've wondered whether or not I should consult a solicitor and I now feel that I can move forward."
"Claudia - I wanted to say thank you for what you’ve done for my sister and I, definitely took a lot of the stress away in dealing with the probate."
"Many thanks for your clear explanation and guidance through out Wills & LPA's We now have peace of mind to know this has all been sorted. Thank you Kate."